The Canadian Federation of Apartment Associations is currently monitoring the COVID-19 situation closely. The health and safety of our staff, members and event attendees is our primary concern.

Along with a number of CFAA’s member associations, CFAA is developing information to assist Canada’s rental housing providers in dealing with the impacts of Coronavirus (COVID-19). Expect further information to be released as early as possible.

Financial Assistance

The Government has released multiple programs, aimed at helping Canadians financially during the COVID-19 pandemic. Click the links below for more information.

For CFAA’s e-Newsletters on COVID-19 developments, click here.

CFAA Tax Retreat, originally scheduled for April 6 in Toronto, has been postponed to a later date. For more information, click here.
CFAA-RHC 2020, originally scheduled for June 8 to 10, has been cancelled. For more information, click here.
The CFAA Rental Housing Awards are still on for 2020. For more information, click here.

Interim Advice

  1. Stay calm and check trusted news sources and government websites for the most-up-to-date information. The Government of Canada is maintaining a COVID-19 information webpage that can be accessed here.
  2. Wash your hands frequently with soap and water, and encourage your staff and tenants to do the same. If soap and water are not available, use alcohol-based hand santizer with at least 60% alcohol).
  3. Maintain your buildings as you do normally, or upgrade the cleaning schedules. Remember: viruses can live on surfaces for several days. Frequent cleaning and disinfecting of high-touch surfaces (such as elevator buttons, stair railings and door handles or push bars) is recommended.
  4. Consider the situation in your community and whether to close common facilities, such as gyms and party rooms. (In Ontario, such as closure will not trigger any ability by tenants to claim rent reductions, provided the closure is temporary and the facility reopens as soon as is reasonable).
  5. If possible, make alcohol-based hand sanitizer available throughout your office and/or buildings.
  6. Be prepared to answer questions and provide reassurance to tenants, or refer them to the federal or provincial government websites.
  7. Consider workplace policies concerning your work place health and safety issues concerning your employees, while at the same time seeking to maintain appropriate levels of service for tenants.

Many companies are offering employees who can work from home the ability to work from home.

Click here for up-to-date information about COVID-19 and tips to promote good public health.

CFAA is interested in hearing how your organization is addressing COVID-19. Do you have a COVID-19 policy in place for staff or your buildings? Are you doing tenant education or performing increased building cleaning at your properties? Email us at