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CFAA Rental Housing Employee Compensation & Benefits Survey

Click here to order the 2019-2020 Compensation Survey.

It seems obvious that paying employees too much can cut into profits, but paying too little can too! If your employees turn over too quickly, then customer service is compromised, and that will raise tenant turnover, vacancies and turnover costs. A major cause of excess employee turnover is not paying enough.

To find out how your company fits into the market for rental housing employees, purchase the CFAA 2019-20 Employee Compensation Survey!

Who conducts the survey?
3rd Quartile conducts the survey for CFAA. 3rd Quartile is an independent benefits and compensation consulting firm, which helps organizations maximize the value of human capital. All compensation and employee benefits data are kept confidential. CFAA does not see the data for any landlord or employee.

What does the compensation survey cover?
The 2019-20 survey reports data on 12 building based positions, providing Canada-wide compensation data and provincial or regional data, as well as actual city data, or a statistical estimate of city wages for the positions for which there is not enough local data. In addition, the survey addresses 15 head office positions. For a complete list of the positions covered see below:

Building-based Positions

Building Superintendent



Leasing Agent

Maintenance Technician

Property Administrator

Property Assistant Manager

Property Manager

Security Guard

Head Office Staff include:

CEO/President/Managing Director; Chief Operating Officer (VP.Director of Operations); Top Finance Position (CFO); Corporate Controller; Property Accountant; Director, Asset Management; Director of Rental Properties; Regional Manager; Head of Leasing; Head of Marketing; Head of Marketing and Leasing; Construction Manager (Capital projects); Maintenance Manager (Non-capital projects); Maintenance Coordinator; Legal Administrator/Paralegal; Top Information Technology Position - with IT staff; Top Information Technology Position - no IT staff; Top Human Resources Position - with HR staff; Top Human Resources Position - no HR staff; Administrative Assistant; Receptionist.

For several positions, the data is reported showing the compensation driven by building size. The full survey also provides information on benefit programs, pension plans, turnover rates, and other HR practices. The CFAA rental housing employee benefits and compensation survey covers over 4,200 employees working for landlords of various sizes.

The survey may be purchased nationally or separately for one city or area or several. The areas surveyed include Halifax, Eastern Canada (excluding Montreal, Quebec City and Halifax), Montreal & Quebec City, Ottawa, Toronto, Hamilton, Waterloo, London, Ontario smaller centres, Manitoba & Saskatchewan, Calgary, Edmonton, and British Columbia.

Click here to see the reports available and pricing for the 2019-2020 Compensation Survey.
The 2019-2020 reports are now available.

To order one or more reports, click here.

For questions or to place an order, please contact the CFAA Membership Coordinator at admin@cfaa-fcapi.org or at 613-235-0101.

No Refunds
Due to the nature of the product, there are no refunds on purchases of the CFAA Rental Housing Compensation & Benefits Survey.

CFAA would like to thank the Property Management Companies who participated in the 2019-2020 survey: Canahahns Company Limited, CAPREIT, Centurion Property Associates, Ferguslea Properties, Greater Edmonton Foundation (GEF Seniors Housing), GWL Realty Advisors Inc, Hollyburn Properties Ltd, Homestead Land Holdings Limited, Kay Four Properties Inc, Kelson Group, Killam Properties Inc, Morguard Investments Limited, Northview Apartment REIT, Osgoode Properties, Oxford Properties Group, Shiplake Properties Limited, Sifton Properties Limited, Skyline Real Estate Limited Partnership, The Minto Group, Timbercreek Asset Management, Urbanlife Management Ltd.

Canadian Federation of Apartment Associations (CFAA-FCAPI)
Fédération canadienne des associations de propriétaires immobiliers
1600 Carling Ave., Suite 640, Ottawa ON K1Z 1G3
Tel: (613) 235-0101 | Fax: (613) 238-0101
Email: admin@cfaa-fcapi.org

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