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CFAA Awards Program Winners


Maintenance Person of the Year

Jason MacLean of Vertica Resident Services

The judges said: "Going the extra mile is just the way Jason approaches his job. He has a 95 percent satisfaction rate from tenants on completing maintenance requests within 48 hours, leaving the work area clean and making tenant experience a positive one. He even helps with groceries or by boosting a residents car!"

New Product or Service of the year

Gryd.com Platform
by Gryd

The judges said: "Gryd.com is innovative in the rental industry. Gryd.com digitizes content, creating an interactive experience for consumers. In particular, it engages prospective tenants who rely on their mobile phones (and other devices) to procure products and services. Gryd.com is user friendly and available to all sizes of landlords."

Off-Site Employee of the Year

Beatrice Clivet - Skyline Living

The judges said: "Beatrice supervises Skyline's team of 21 team leaders and property management administrators (PMAs). She also hires, trains and supports them strongly, as well as acting as a PMA for a region. Through new training programs and collection methods, and her leadership, Beatrice dramatically reduced aged A/Rs and dramatically increased recoveries for tenant damage for the whole team."

Property Manager of the Year

Dragana Lazic - CAPREIT

The judges said: "Dragana stood out as the winner because of the creative solutions she applied to Property Management challenges and the positive impact her decisions had on the surrounding communities. Despite taking on a very significant increase in responsibility, she continued to care for people, properties and the organization with great professionalism."

Renovation of the Year

Seaview Towers - 450 Dallas Road, Victoria
by Starlight Investments

The judges said: "Tasteful yet simple, this renovation successfully captures the architectural essence of the 1960's building while embracing the local picturesque views through the installation of glass balconies and clear ground floor fencing. A highly creative approach was taken in transforming an underutilized outdoor pool and patio into a resident barbecue and entertainment area."

Rental Development of the Year

Bridgewater - 175 West 14th Street, North Vancouver
by Hollyburn Properties Limited

The judges said: "Hollyburn's Bridgewater development was mindful of the environment throughout construction and also with its offering to tenants, including a well laid-out waste system for best-in-practice diversion and LED lighting. The building features a rooftop terrace with a fire pit and community gardens, a resident lounge with fireplace and kitchen. There is bicycle parking, a gym, and electric vehicle charging stalls. In-suite amenities include washer/dryer, and a second full bath in 2BR units. The Bridgewater offering is further enhanced by collaboration with the community, while always keeping their staff in the forefront."

Resident Manager of the Year

Mavis Waruk of Skyline Living

The judges said: "Working hard to make sure the residents feel heard and are well served, Mavis Waruk has had great success in a very challenging market. Working far from head office, Mavis reduced the vacancy rate to just 1% in a market with an average vacancy rate of 10%. She also reduced the turnover to 10% in a market where 30-40% of units turn over on an annual basis."

Association Achievement of the Year

Landlordregistry.ca by LandlordBC

The judges said: "Rarely does one campaign achieve so much. LandlordBC's Landlordregistry.ca not only improved the standards of practice of the industry, but also demonstrated to tenants and tenant associations and government at all levels, the strides that landlords are making to self-regulate and improve industry standards and practices. Originally geared at helping small landlords, Landlordregistry.ca has been so well received that large established professional property managers and owners have incorporated the training program and certification into their training programs."

Click here for more information regarding the CFAA Awards 2017.

Canadian Federation of Apartment Associations (CFAA-FCAPI)
Fédération canadienne des associations de propriétaires immobiliers
1600 Carling Ave., Suite 640, Ottawa ON K1Z 1G3
Tel: (613) 235-0101 | Fax: (613) 238-0101
Email: admin@cfaa-fcapi.org

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